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A customer may return goods if the item is faulty, they found a cheaper one somewhere else or maybe they just changed their mind. Under the Australian Consumer Law (ACL), there are number of consumer guarantees that entitle a consumer to return a product and obtain a refund or replacement. However, there are other reasons a consumer may return goods, and you are not obligated to refund them.

Below, we set out some situations where your business must refund, replace or repair goods as well as circumstances that excuse you from doing so.